Gun
Mountain Support
You've
got questions, we've got answers.
PLEASE!
If you need help with something and we don't have
an answer for you here, contact
us right away so we can help you. Chances are
someone else has the same question/problem and we
can post the solution right here for the benefit of
everyone.
VALIDATING
YOUR NEW ACCOUNT
We
require email validation for all new accounts to
prevent automated SPAMbots from abusing the Gun
Mountain messaging system. If you have registered
for a new account with Gun Mountain you should automatically
receive a validation email with a link for you to
click on. If you do not receive this validation
email from Gun Mountain, please check your
SPAM filter/folder for this important email.
In order to activate your new Gun Mountain account
you will need to click on the link in the validation
email. If you still have not received your validation
email within 2 hours please login to Gun
Mountain using your userID and password and click
on the link to resend the validation email.
LOST
PASSWORD
Help! I forgot/lost my password. How can I get it
again?
Click
on this link and we will resend your
password to the email address we have on your account.
WHY
DO I HAVE TO LOGIN EVERY TIME?
When you create an account for the first
time and login you'll see a checkbox you can select,
which gives you the option of "Remember My ID".
If you have checked this box, but GunMountain.com
is still acting like we're meeting you for the first
time every time you come to us, then you'll need to
check the settings in your web browser (whether that's
Internet Explorer, AOL/Netscape, Mozilla Firefox,
or others). This is a really nice feature that allows
GunMountain.com to 'remember' you when you come back
and visit us again so you don't always have to login.
However, this only works if you allow cookies to be
set through your web browser. Yes, "cookies"
can be annoying, but at the same time they're just
a simple little line of code planted on your hard
drive that helps us to recognize you when you come
back to visit us again.
Here
are some tips for checking your settings on some of
the more popular browsers...
MS
Internet Explorer; Go to "Tools > Internet
Options". In the pop-up window select the "Pivacy"
tab. Here you will see a slider that you can use to
select the level of privacy for your computer. The less
restrictive your Privacy settings, the more likely you
will be able to have cookies saved to your computer.
Try lowering it to the next level down and see if that
helps GunMountain.com to save your login information.
AOL
Explorer; Go to "Tools > Settings"
and a pop-up window will appear, called "AOL Explorer
Settings". Select the "General" Tab and
then click on the button near the top that says, "Internet
Options". When the NEW pop-up window opens, go
to the "Privacy" tab. Here you will see a
slider that you can use to select the level of privacy
for your computer. The less restrictive your Privacy
settings, the more likely you will be able to have cookies
saved to your computer. Try lowering it to the next
level down and see if that helps GunMountain.com to
save your login information.
Netscape
Navigator; While you are
on GunMountain.com, go to "Tools > Cookie Manager
> Unblock Cookies From This Site". Then try
logging in again, making sure you select the checkbox
for "Rember My ID". That should do it.
Mozilla
Firefox; Go to "Tools > Options"
and select. You should get a pop-up window. In that
window select "Cookies" and expand it by clicking
on the + sign. Here you can select a checkbox, which
will allows sites (such as GunMountain.com) to set cookies.
POSTING
PHOTS WITH YOUR AD
If you've never done this before, just walk through
this brief tutorial and we'll get you going.
First,
you'll need to have digital images to upload them
to your ad. Use either a digital camera OR take pictures
with a traditional film camera and have the film developed
so that you get a CD with images on it. You can even
buy a disposable/single-use camera and have the film
developed so you get a CD with images on it.
Image
Requirements: your images must be in the
following file formats to be uploaded to GunMountain.com;
.JPG, .JPEG, .BMP,
OR .GIF. Carefully check the file
size of your image before uploading - you are limited
to only 1500 kb
per image.
For
a Digital Camera: Connect your digital camera
to your computer using the supplied USB cable that
came with your camera. If you've already installed
the software program (driver) that came with the camera,
then your computer should take just a few seconds
to 'recognize' the digital camera. Newer Windows/PC
computers will not require you to install a software
program for the computer to recognize the digital
camera. Once the camera is connected, it will display
the camera in "My Computer" as an additional
drive, such as "K: Nikon Removable Drive".
Now you're ready to start posting your ad.
For
a CD of digital Images: You've got to have
a computer with a CD drive on it for this one to work.
Insert the CD into the CD drive tray and close the
drawer. Depending upon how you had the film processed
and who did the processing, you may get a prompt to
install a software program for viewing, editing, or
sharing the photos on your disc. IT IS NOT NECESSARY
TO INSTALL THIS SOFTWARE to upload your images from
your CD. Just cancel out of the intallation program.
Now you're ready to start posting your ad.
When
you get to Step 4 of the "Placing a New Listing"
process you'll see a screen that looks like this;
In
order to find the photo you want to post with your
ad you will need to click on the "Browse"
button. This will bring up Windows Explorer, which
allows you to search your computer for the file you
want to upload.
If
you have a digital camera plugged in you'll need to
navigate to "My Computer" and look for the
"Removable Drive" that is your camera. Open
it up by double-clicking it and then look in the folder
that contains your pictures. Select the one you'd
like to post and click OK. The location on your computer
and the name of the file will appear in the field
just to the left of the "Browse" button.
Be sure to click on "Upload Photo & Continue"
because this will upload the photo from your camera
to our server. If you wish to upload more photos (up
to 20) repeat the process until you have finished
uploading all the photos you wish to place with your
ad. If you are done uploading photos click on "Take
me to the next screen."
If
you have digital photos on a CD, you'll need to navigate
to "My Computer" and then select your CD drive
that contains your photo CD. Open it up by double-clicking
it and then look for the folder that contains your digital
photos. The name of the folder will be different for
every film processor, and the names of your digital
image files will probably be numbers with a .JPG or
.JPEG, or .GIF file extension. If you DO NOT see any
of these file extensions with the names of your photos
then these digital images are not in a compatible/usable
format for the web. Only .JPG, .JPEG, .GIF, or .PNG
formats will be readable by our server. If you don't
have this format you'll need to convert them or have
someone convert them for you. Otherwise, Select the
one you'd like to post and click OK. The location on
your computer and the name of the file will appear in
the field just to the left of the "Browse"
button. Be sure to click on "Upload Photo &
Continue" because this will upload the photo from
your camera to our server. If you wish to upload more
photos (up to 20) repeat the process until you have
finished uploading all the photos you wish to place
with your ad. If you are done uploading photos click
on "Take me to the next screen."
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